Refund Policy - Business Email Workspace

This policy applies to all users of Wapplin’s Business Email Workspace and governs refunds, cancellations, billing disputes, and related matters.

Last updated: January 13, 2026

Business Email Workspace subscriptions are billed annually in advance. Once a payment is made or a subscription is activated, it is generally non-refundable.

Last updated: January 13, 2026

If a free trial is offered, users can explore selected features without providing payment details. No charges will be applied during the trial period.

Last updated: January 13, 2026

If auto-renewal fails due to expired card details or other payment issues, a 7-day grace period will apply to allow users to update payment information. After updating, the subscription fee will be charged, and the new billing cycle will start.

Last updated: January 13, 2026

Subscriptions can be canceled at any time. Users retain access to features until the end of the current billing cycle, after which all access will be removed.

Last updated: January 13, 2026

Refunds are not provided for:
• Annual subscription fees
• Add-ons or extra storage
• One-time setup or onboarding fees
• Services already delivered or partially used

Last updated: January 13, 2026

Refunds may be considered only in limited circumstances, such as:
• Duplicate or accidental payment
• Subscription canceled within 6 hours of purchase and no services have been used

Approved exceptions will be refunded 100% within 24 working hours.

Last updated: January 13, 2026

If verified technical issues prevent activation of the service, Wapplin may, at its discretion, provide a partial or full refund after reviewing the case.

Last updated: January 13, 2026

• Users are responsible for account security, password management, and all activities under their accounts.
• Users must maintain a valid payment method to avoid service interruption.
• Admin Console and workspace integrations are part of the service and cannot be refunded separately.

Last updated: January 13, 2026

In case of unauthorized or fraudulent transactions, users should contact Wapplin support immediately. Verified claims will be refunded in full according to applicable laws and payment provider policies.

Last updated: January 13, 2026

All refund requests must be submitted via support@wapplin.com and include:
• Account details
• Payment or invoice information
• Brief description of the issue

Requests will be reviewed and responded to as quickly as possible.

Last updated: January 13, 2026